What customers see at checkout

Hiding and enforcement are two separate layers. This page describes what each layer does on every surface a customer can reach.

Surface by surface

SurfaceWhat the visitor sees
Product pageReplacement text in place of the price; no add-to-cart button.
Collection pageThe same replacement text on each locked card; the collection still renders.
CartA locked line item is flagged and cannot proceed to checkout.
Direct cart permalinkThe item may be added, and checkout is blocked with your message.
Draft order invoiceBlocked if the customer is unauthorised, so a leaked invoice link is not a way in.
Shop appPrice withheld; the Function blocks the order the same way it does on web.
Google / Shopping feedPrice omitted from structured data and the feed when Hide price from Google too is on.
Prime Lock behaviour for an unauthorised visitor, by surface

The blocked-checkout message

At checkout the customer sees the message you wrote, not a system error. The default reads: This order includes items available to approved wholesale accounts. Log in with an approved account, or apply for access. Edit it in Settings → Storefront text, and translate it per language. Nothing in the message mentions Prime Lock; the copy is yours.

What the merchant sees

On Pro, every block is written to the blocked-checkout log with the timestamp, the lock that fired, the product, and whether the visitor was logged in. The log is the evidence that the gate is working: if a competitor was collecting your wholesale prices through cart permalinks, you can see it stop.

Running enforcement without hiding

Settings → Enforcement lets you turn storefront hiding off and keep checkout validation on. Prices stay visible to everyone, which keeps your product pages fully indexable, but only authorised customers can complete an order. Some MAP and distributor agreements are the other way round, so the two layers are configured independently.

What to check afterwards

  • Build a cart permalink for a locked variant and open it logged out; checkout must be refused.
  • Send yourself a draft order invoice for a locked product from a logged-out browser.
  • Read your blocked-checkout message in each language you sell in.
  • On Pro, confirm the blocked-checkout log recorded the attempts above.

Decide who gets to see your store.

Early access opens with the free plan. Unlimited locks, enforced at checkout.

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